In October, you will notice a new and improved electric bill. This new layout features average daily use by kWh and cost.
Also, our interactive voice response (IVR) line that allows members to pay their bill over the phone is getting a new number. Members will need to dial (844) 971-1080 (and have their account number ready) to pay their bills over the phone, starting October 1st.
1) Your Account Number: This is your TWEC account number. When contacting our office, please refer to this number to help us serve you better.
2) Billing Date: The date the statement was prepared.
3) Billing Period: These are the dates reflected in the billing statement and total number of days in the billing period.
4) Bill Due Date: This is when your bill is due by or AutoPay will be withdrawn on. It can also be found in the remittance section.
5) Operation Round Up: Members enrolled in Operation Round Up will see this line item.
6) Your Average Daily Use: This number is calculated by total kWh usage on all meters and divided by the number of days in the billing period. *This number is rounded.
7) Average Daily Cost: This number is calculated by the total current charges found on the second page of your bill and divided by the number of days in the billing period. *This number does include sales tax and other fees. This number is rounded.
8) Message Center: Important messages will be found here including information about events other pertinent account notices.
9) Meter Reading Details: This section provides the meter number(s), electric rate, reading dates, number of days in billing cycle, kWh usage, and kW demand.
10) Service Availability Charge: The service availability charge is each member’s share for the cost to distribute electricity (wires, transformers, construction, meters, etc.).
11) Energy Charge: This is the rate you pay for kWhs used in the billing period.
12) Water Storage House Credit: Members on the Peak Shave Water Heating program will receive a credit listed here when they have fulfilled the enrollment period and usage requirements.
13) Sub Meter and/or Off-Peak Meter: This is the rate you pay for kWhs used in the billing period for an off-peak meter. This can be your heating and/or cooling, electric vehicle, or ETS Water Heater that is separately metered on a TWEC program rate.
14) This graph shows the amount of kWhs by main meters and sub meters for the last 12 months.
15)This area will have different information each month with co-op happenings and other information.
