Billing
Electric bills are due on the 25th of each month*. If the 25th falls on a weekend or holiday, the next business day becomes the due date.
Most bills reflect about 30 days of service, though the exact number of days may vary slightly from month to month. Click below for helpful information on how to understand your electric bill.
*Large power due dates may vary.
Late and Delinquent Bills
Understand our policies and procedures concerning late and delinquent bills.
Understanding My Bill
Click here for a clear, step‑by‑step look at how to read your electric bill.
SmartHub
Todd-Wadena Electric Cooperative offers the latest technology to help you manage your electric account 24/7 by computer or smartphone with a free online application called SmartHub.
- Make a payment
- Enroll in Auto Pay
- Sign up for paperless billing
- Check your electric usage
- Notify us of account issues
- Receive email or alerts
- Communicate directly with the Cooperative
- Sign up for notifications concerning your account
SmartHub makes it easy to manage your electric account—whether you’re making a payment, checking energy use, or updating your information. Explore our step‑by‑step guides (videos and PDFs) below-
Energy Assistance
Learn more about energy assistance programs available to Todd-Wadena Electric Cooperative members. Energy Assistance provides home heating assistance, energy-related repairs, energy conservation, and other programs and services to members. Contact the energy assistance office in your county to make an appointment.
BI-CAP (Cass County)
Visit their website: https://www.bicap.org/
MAHUBE OTWA (Becker, Hubbard, Otter Tail & Wadena counties)
Visit their website: https://www.mahube.org/
West Central Communities Actions (Douglas County)
Visit their website: https://www.wcmca.org/
Tri-County Action Program (Morrison County)
Visit their website: https://tricap.org/assistance/energy-assistance/
Todd County Energy Assistance
Visit their website: https://www.co.todd.mn.us/divisions/health-human/financial-support/
Cold Weather Rule
The Minnesota Cold Weather Rule, which is in effect October 1 to April 30, does not forbid winter disconnections. For a notification of your rights and responsibilities, and the Cold Weather Rule Brochure and application, visit the Account Forms page.
Military Protection
When a household member has been ordered into active duty, for deployment or for a change of duty station, some members may find it hard to pay their utility bills. Minnesota Statute 325E.028 protects these military personnel from shut-off if they cannot pay their utility bills in full if such residential member:
1) If your household income is below the state median household income or you are receiving energy assistance, and you have entered into a satisfactory payment plan with TWEC and remain current with payments under that plan.
2) If your household income is above the state median household income and you have entered into a plan with TWEC, establishing a reasonable payment schedule that considers the financial resources of your household, and you remain current with payments
under that plan.
HOW TO APPLY
Contact TWEC for an application and to establish an acceptable payment arrangement.
