Using Technology to Better Serve Members — August 2019 CEO Message

Daniel Carlisle

By staying up-to-date with technology and embracing new innovations in the industry, we are able to fulfill our cooperative’s mission of providing safe, reliable, and affordable power for members. Here are a few of the ways Todd-Wadena Electric Cooperative uses technology to benefit our staff and members:

NISC – National Information Solutions Cooperative (NISC) is our primary technology for member information, billing, accounting, purchasing, and asset management. NISC is useful for streamlining our business processes and improving customer service.

NISC/SmartHub – Both of these services were recently utilized to offer electronic voting during our last election. NISC also gives TWEC the ability to send text notifications to our Commercial & Industrial and Irrigation accounts for load control.

PYXIS Outage Management System – In the event of a power outage, PYXIS Outage Management System (OMS) allows us to locate the problem and predict the cause of the outage. Our after-hours service, Cooperative Response Center, relies on PYXIS OMS to dispatch outages to crews after-hours. PYXIS is also used to identify the locations of generators and renewables mapped on TWEC’s devices to keep crews safe when they are out working in the field.

iPads – The co-op uses iPads to help map out jobs, for electronic job briefings, keep track of the wood pole/wood chip list, and to communicate with the office on service work.

Automatic Vehicle Locating – We can manage our fleet and crews from anywhere utilizing Automatic Vehicle Locating (AVL). This tool tracks crew vehicles and provides system operators with the exact location of all the field crews working on the system. By monitoring crew locations, system operators can determine who is closest and can assist in restoration the fastest. This can be especially useful when working to restore widespread power outages.

Automated Metering Infrastructure – The primary function of the Aclara TWACS Automated Metering Infrastructure (AMI) system is to provide two-way communication between the cooperative and the endpoint electric meters. Our AMI system allows members to monitor their energy usage. It also gives us the ability to monitor extended outages.

As technology improves, we at Todd-Wadena Electric Cooperative will continue to work with our wholesale power provider, Great River Energy, and others to best leverage this new technology to benefit our members and to keep our electric system reliable. We are committed to serving you!